1. During beta
TutorOne is currently free. There is nothing to cancel and nothing to refund. You can stop using it or delete your account at any time.
2. Cancelling a subscription
Once paid plans begin, you can cancel at any time from Settings → Subscription. Cancellation stops future billing and your plan stays active until the end of the period you have already paid for. You are not locked into a contract.
3. Refunds
Monthly plans: we do not refund part-months, but you keep access until the period ends.
Annual plans: if you cancel within 14 days of an annual payment, we will refund it in full. After 14 days, we refund the unused whole months at our discretion — ask us and we will be reasonable.
Billing errors: if you have been charged incorrectly, we will refund it in full, promptly, without argument.
Approved refunds are returned to the original payment method through Razorpay, typically within 5–7 working days.
4. Your data after cancellation
Export your data before you leave — students, attendance, invoices and payments all export to Excel or CSV from within the app.
We keep your data for 90 days after cancellation in case you return, then delete it. You can ask us to delete it sooner.
5. How to request a refund
Email support@tutorone.in from the address on your account, with your centre name and what happened. We will respond within 3 working days.